Mason County PUD No. 1 is taking proactive measures to protect customers and employees from the Coronavirus (COVID-19). A news release says PUD 1 will continue to provide services but “due to the highly contagious nature of this virus, the PUD office and operations buildings will be closed to the public until further notice.”
The news release says the PUD is following its Emergency Response Plan to ensure services are provided to customers, while also working to protect employees and the community.
Customer service representatives will still answer phones, provide account information, and accept payments over the phone. Payments made to the drop box will be quarantined for a minimum of 72 hours before they are opened and posted to accounts. PUD 1 will waive late payment fees during the months of March and April.
Any household experiencing a financial hardship related to COVID-19 should call customer service to set up a payment arrangement for their utility account. Customers who communicate their situations with the PUD and keep their arrangements will not be subject to disconnection. The opportunity for payment arrangements is available year-round to all PUD customers.
PUD 1 also offers several self-service payment options including paying online with SmartHub, paying on your phone with the SmartHub app, or using the automated pay-by-phone system.